Privacy Policy

1. Introduction
At Katha by Sanchita, we value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect
When you use our website, we may collect the following types of information. Personal Information Information that identifies you directly, such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed through secure third-party payment gateways)

Order Information
Details related to your purchase, including:

  • Products ordered
  • Order history
  • Transaction details

Technical Information
When you browse our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Cookies and usage data

3. How We Use Your Information
We use the information collected for the following purposes:

  • Processing and fulfilling orders
  • Delivering products and services
  • Communicating order updates
  • Providing customer support
  • Improving our website and services
  • Sending updates or newsletters (if you opt in)
  • Preventing fraud and ensuring transaction security

We only collect information that is necessary for providing our services.

4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, including:

  • Payment gateways
  • Logistics and delivery partners
  • Technology and website service providers
  • Marketing platforms (for newsletters or promotions)

These partners only receive the information necessary to perform their services.

5. Payment Security
All online payments are processed through secure and trusted payment gateways. We do not store or have access to your credit card or banking information. Payment information is handled according to the security standards of the respective payment processor.

6. Cookies and Tracking
Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website usage
  • Enhance user experience

You may choose to disable cookies through your browser settings, although some website features may not function properly.

7. Data Protection
We implement reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights You may request to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information (where legally permitted)
  • Unsubscribe from marketing communications

Requests can be sent to our support email.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of external websites they visit.

10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

11. Contact Us
If you have questions regarding this Privacy Policy, please contact: Email: contact@kathabysanchita.com